I do like instant messaging. It is a really easy form of communication when both parties are on the computer because you can continue to do what you are doing on the computer while talking to others. It doesn't matter if you take a few minutes to respond because usually they are doing other stuff online as well. (Unless it is messaging with a business then you should be focused on the conversation).
The only concerns I have is if the library used instant messaging between itself and the patrons, that they need to make sure that someone is always available during working hours to interact with those that have questions. My college library had a "Chat with a Librarian" link where you could ask questions and get answers right away by a librarian that was stationed at the anwer desk. It was very useful!
It really hasn't changed the way i work, because I don't use instant messanger when I am at work. I use it to socialize at home.
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